Support
When you need an answer now, our live chat is the fastest route. Available 24/7, our agents typically respond within a minute and will stay with you until your issue is resolved. Whether it’s a login hiccup, a deposit question, or help applying a bonus code like WELCHIP100, chat gives you real-time guidance and practical next steps.
Email support for detailed requests
Prefer email? Send a message to support@ritzslots.com and expect a thoughtful reply—usually within a few hours and no later than 24 hours. Email is ideal for attaching documents (ID for verification), sending transaction records, or when you want a written trail of the resolution. We treat each ticket seriously and follow up proactively until everything is settled.
Phone help and callback options
While our live chat handles most urgent matters instantly, phone support is available by request if you need to speak directly. Ask for a callback via live chat or email and we’ll connect you with an agent—typically within 30 minutes. For time-sensitive withdrawal or verification issues, a quick call can speed things along.
Find answers fast in the FAQ & Help Center
If you want quick self-serve solutions, head to our Help Center for clear, practical articles on account setup, deposits, withdrawals, bonus rules, and verification. Common topics include crypto deposits (Bitcoin, Ethereum, Tether), USD currency handling, bonus terms, and how to use promo codes. Check the FAQ to solve common questions without waiting.
Payments, bonuses and account issues — we’ve got you covered
Our support team knows the platform inside out. They’ll walk you through crypto transactions (BTC, ETH, USDT), explain deposit and withdrawal timelines, and help with KYC checks. If you have questions about promotions—manual bonus claims, wagering rules, or limits—contact support and they’ll guide you through the best options. For full promotions details, visit promotions.
Real people, clear outcomes
We aim for fast, accurate resolutions. Our agents are trained across account operations, transactions and gameplay mechanics; they’ll clarify terms, verify documents, and escalate complex cases to specialists when needed. Expect polite, direct answers and, when appropriate, step-by-step assistance to get you back to gaming quickly.
What you can expect — typical response times
- Live chat: immediate, usually under 1 minute.
- Email ( support@ritzslots.com ): most replies within a few hours; up to 24 hours for complex cases.
- Callback / phone: usually within 30 minutes when requested; can vary by issue.
If your inquiry touches multiple departments (fraud checks, banking, promotions), we’ll keep you updated at every stage and give clear timelines for next actions.
Reach out anytime—our team is on standby around the clock to help with account questions, payments in BTC/ETH/USDT or USD, bonus claims, and technical support. We want your experience to be smooth and straightforward, so don’t hesitate to contact us when you need a reliable hand.